SHIPPING POLICY

This Shipping Policy applies to physical products purchased from ToolVellas, a brand operated by Orvellas LLC.

1. ORDER PROCESSING

Most orders are processed within 1–3 business days after payment authorization.

Business days do not include weekends or U.S. federal holidays. Processing may take longer during high-volume periods, holidays, address verification, or exceptional circumstances.

Processing time is separate from shipping transit time.

1. SHIPPING DESTINATIONS

We currently ship to addresses within the United States where delivery is available during checkout.

Shipping to Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, and remote locations may require additional time or may not be available for every product.

We do not ship internationally unless an international shipping option is displayed during checkout.

1. SHIPPING RATES

Available shipping methods and charges are displayed during checkout before payment is completed.

Shipping rates may depend on the delivery address, package weight, product size, carrier, and selected delivery method.

1. ESTIMATED DELIVERY TIME

Standard carrier transit time is generally estimated at 3–8 business days after the order has been processed and shipped.

Delivery dates are estimates and are not guaranteed unless expressly stated. Weather conditions, carrier disruptions, holidays, and other circumstances outside our reasonable control may cause delays.

1. TRACKING INFORMATION

When your order ships, we will generally send a confirmation containing available tracking information.

Tracking information may take up to 48 hours to update after the carrier receives the package.

1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or shipment has started.

Additional carrier fees or reshipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

1. SHIPPING DELAYS

If we learn that we cannot ship your order within the promised period, we will notify you and provide a revised shipping estimate, cancellation option, or refund where required by applicable law.

We will not substitute a materially different product without your permission.

1. LOST OR MISSING PACKAGES

If tracking has not updated for an unusual period or your package is marked as delivered but cannot be located, please:

• Check the delivery area and mailbox
• Ask household members or neighbors
• Review carrier delivery notices
• Verify the shipping address
• Contact the shipping carrier
• Contact ToolVellas

Please notify us within seven days after the stated delivery date so we can assist with a carrier investigation.

Refunds or replacements will depend on the investigation, available evidence, and applicable law.

1. DAMAGED OR INCORRECT SHIPMENTS

If your product arrives damaged, incomplete, or incorrect, contact us within seven days of delivery.

Include your order number, a description of the problem, and clear photographs of the product, shipping box, label, and packaging.

After review, we may provide a replacement, missing component, repair, refund, or another appropriate remedy.

1. CONTACT

Orvellas LLC
Doing business as ToolVellas
8 The Green, Suite 23219
Dover, DE 19901
United States

Email: contact@toolvellas.com
Phone: +1 904-771-4785
Website: https://toolvellas.com