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REFUND POLICY

REFUND AND RETURN POLICY

This Refund and Return Policy applies to products purchased directly from ToolVellas, a brand operated by Orvellas LLC.

  1. RETURN PERIOD

You may request a return within 30 calendar days after the carrier records the order as delivered.

Return requests submitted after 30 days may be declined unless a longer period is required by law or an applicable written product warranty.

  1. RETURN ELIGIBILITY

To qualify for a standard return, the product must generally be:

• Unused
• Uninstalled
• Undamaged
• Complete
• In its original packaging
• Returned with all accessories, parts, manuals, and labels
• Accompanied by valid proof of purchase

Products showing use, installation, alteration, misuse, missing components, or customer-caused damage may be refused or subject to a reasonable deduction where permitted by law.

  1. STARTING A RETURN

Before returning a product, contact us and provide:

• Your order number
• The product you wish to return
• The reason for the return
• Relevant photographs, when applicable

If approved, we will provide return instructions and, when applicable, a return authorization.

Do not send products to our business address unless specifically instructed to do so.

  1. NON-RETURNABLE PRODUCTS

Unless defective, incorrectly supplied, or otherwise returnable by law, the following are not eligible for change-of-mind returns:

• Gift cards
• Downloadable or digital products
• Customized, engraved, or made-to-order products
• Products marked “Final Sale” before purchase
• Hazardous materials or products restricted from return shipping
• Opened consumables or hygiene-sensitive products
• Products that have been installed, used, modified, or damaged
• Products returned with essential parts missing

  1. RETURN SHIPPING

For change-of-mind returns, the customer is responsible for return shipping costs and bears the risk of loss until the package reaches the authorized return location.

We recommend using a trackable and adequately insured shipping method.

If the product is defective, damaged in transit, or incorrect because of our error, ToolVellas will provide or reimburse reasonable return shipping when a return is required.

  1. INSPECTION AND REFUNDS

After receiving the returned product, we will inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method, generally within 7–10 business days after inspection.

Your bank or card issuer may require additional time to post the refund.

Original shipping charges are generally non-refundable for change-of-mind returns. They will be refunded when required by law or when the return results from our error.

  1. DAMAGED OR INCORRECT PRODUCTS

Contact us within seven days after delivery if a product arrives damaged, defective, incomplete, or incorrect.

Please provide your order number, a description of the problem, and clear photographs of the product, shipping box, shipping label, and packaging.

Do not discard the product or packaging until we provide instructions.

After review, we may provide a replacement, repair, refund, missing component, or another appropriate remedy.

  1. EXCHANGES

The fastest way to exchange a product is generally to return the eligible product and place a new order.

Direct exchanges may be offered when inventory and shipping arrangements permit.

  1. ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order.

We may be able to cancel an order before fulfillment begins, but cancellation cannot be guaranteed after processing or shipment has started.

If cancellation is no longer possible, the standard return procedure will apply after delivery.

  1. REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address, we may refund the product price after receiving the package.

Original shipping charges, return shipping costs, and carrier fees may be deducted where permitted by law.

  1. CONSUMER RIGHTS

This Policy is in addition to any express written product warranty and any consumer rights that cannot legally be waived.

Nothing in this Policy excludes any remedy required by applicable law.

  1. CONTACT

Orvellas LLC
Doing business as ToolVellas
8 The Green, Suite 23219
Dover, DE 19901
United States

Email: contact@toolvellas.com
Phone: +1 904-771-4785
Website: https://toolvellas.com

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